Privacy Policy – Cookies Policy – Terms of use

Privacy Policy

In accordance with the General Data Protection Regulation (EU-GDPR) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, the following information describes the way in which SATO HOLDING GROUP Ltd. (hereinafter “SHG, we, us or our”) processes the personal data of users gathered through the website “” (hereinafter “Website”) and through other sources.

At SHG, it is our intent to give you as much control as possible over your privacy in regards to your personal information and how we use it in our business. In general, you can visit the Website without telling us who you are or revealing any information about yourself. This Privacy Policy applies to your visit to the Website and governs your access to our Website whether as a visitor or a registered user (a “User”). By using our Website, you consent to the collection, use, disclosure, and other uses of personal information pursuant to this Privacy Policy. This Policy applies only to this Website, and not to the collection and use of personal information by any third party via any website to which there are links on this Website. We are not responsible for the privacy policies of other websites and encourage you to be aware when you leave our Website.


Data Controller and Data Protection Officer

The Data Controller is SATO HOLDING GROUP Ltd., Office 113, 2nd Floor, Medine Mews, Chaussee Street, Port Louis, Mauritius – Email:

The Data Protection Officer is the current Sales Manager. You may request to be notified of the name of the DPO and receive a full list of the Data Supervisors by writing to the email address:


Categories and nature of processed data

SHG will process users’ personal data gathered through the navigation and use of its Website, as well as data gathered at the moment of registration and during the forwarding of purchase orders, through the use of an automated electronic system (see “SHG Cookies Policy”).

The most common types of information we collect include: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments, content you direct us to make available on our Website (such as item descriptions) and web analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).

We collect personal information directly when you provide it to us, automatically as you navigate through the Website, or through other people when you use services associated with the Website. We collect your personal information when you provide it to us when you complete membership registration and buy or provide products or services on our Website, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.


General Use of Personal Data

Personal data can be processed for the following purposes:

  • general use of personal data necessary for the correct use of the Website and strictly connected to it, registration and access to private areas, for the sending of purchase orders and the management of the contractual relationship;
  • responding to specific requests;
  • fulfilling legal obligations;
  • for monitoring and analyzing statistics and measurements of customer satisfaction levels, as well as for sending promotional communications and newsletters (via post and phone, email and SMS, or via other automated tools) to contact details provided at the time the online registration form was completed;
  • processing of information related to the use of the Website (such as frequency of use, purpose of use, habits, interests, statistics, purchase orders, etc.) through the use of cookies; (see “SHG Cookies Policy”)

The information gathered from the forms you fill out is used to provide you with information about products, services, news and events by sending newsletters, promotions and Website updates; and to allow you to purchase products or services.


Sharing and Usage

We will never share, sell, or rent your personal information with third parties for their promotional use. We may also disclose information to partners who introduced you to SHG services in order to ensure they are properly compensated for their efforts. Lastly, we may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under the law. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as court order, subpoena, search warrant, or law enforcement request.


Personal Data Processing

Personal data is processed by automated systems, strictly correlated to its final use, for the time necessary to achieve the objectives for which the data was collected and in compliance with applicable law. Specific security measures are put in place to prevent loss of data, illegal or incorrect use and unauthorized access. Gathered information is stored safely and securely.

Personal data is processed at our operating offices and in any other places where the parties involved in the processing are located.

Both personal information and personal data have the same meaning in the context of this Privacy Policy.


Customers’ rights

We hereby inform you that the Privacy Policy entitles you to exercise certain rights. All SHG clients have the right to subject access; to have personal data erased; to have inaccuracies corrected; to object to direct marketing; to restrict the processing of their personal information (including automated decision-making); and data portability.

In particular, at any time, you can attain:

  • confirmation of the existence or non-existence of personal data regarding yourself, even if it not yet registered, and the disclosure of this information in an intelligible form;
  • an indication of the origin of personal data, of the purposes and methods of data processing as well as the method applied in the case of processing carried out with the aid of electronic equipment;
  • an indication of the identity of the owner and those in charge as well as the individuals or groups of individuals to whom the information can be disclosed or who can become aware of it;
  • the updating, the rectification or adding of data, as well as the cancellation, the conversion to an anonymous form or the blocking of processed data in violation of the law, including any information which is not necessary to conserve in relation to the purposes for which the data was collected or subsequently processed;
  • confirmation that the operations referred to in d) have been brought to the attention, including in regards to their content, of those to whom the data has been disclosed, except when this proves impossible or involves the use of means manifestly disproportionate to the protected right.

The interested party has the right to oppose, for legitimate reasons, the processing of personal data, even if it is relevant to the purpose for which the data was gathered, as well as the processing of personal data with the aim of sending promotional mail or for other purposes for which they have given their consent.

Below are the rights that you have under law, and what SHG does to protect those rights:


The right to be informed


SHG is publishing this Privacy Policy to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your data.




The right to access


You have the right to access your information. Please contact our Data Protection Officer at if you wish to access the personal information we hold about you.




The right to rectification


If the information SHG holds about you is inaccurate or not complete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data. Please contact our Data Protection Officer if you need us to rectify your information:




The right to erasure


This is sometimes called ‘the right to be forgotten’. If you want to erase all your personal data and we do not have a legal reason to continue to process and hold it, please contact our Data Protection Officer:




The right to restrict processing


You have the right to ask SHG to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future. If you want to restrict processing of your data, please contact our Data Protection Office:




The right to data portability


SHG must allow you to obtain and reuse your personal data for your own purposes across services in a safe and secure way without this effecting the usability of your data. Please contact our Data Protection Officer if you want information how to port your data elsewhere: This right only applies to personal data that you have provided to us as the Data Controller. The data must be held by us by consent or for the performance of a contract.




The right to object


You have the right to object to SHG processing your data even if it is based on our legitimate interests, the exercise of official authority, direct marketing (including data aggregation), and processing for the purposeless of statistics. If you wish to object please contact our Data Protection Officer:




The right to withdraw consent


If you have given us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time, and SHG must stop processing your data. If you want to withdraw your consent, please contact our Data Protection Officer:

All of these rights can be seen by contacting SHG at Email address:



Cookies Policy

SHG uses cookies to provide services which improve the clients’ browsing experience.

How we use cookies:

  • We use anonymous browsing cookies, which are required to allow the user to correctly browse SHG’s Website, use all functions and access secure areas.
  • We use analytical cookies to better understand how our users use the Website and to optimize and improve the Website, by making it more interesting and relevant for users.

This information is anonymous and is used only for statistical purposes.

We use anonymous commercial cookies to show you our advertising on other Websites, based on products you have viewed while browsing previously. These cookies are usually inserted by trusted third parties (such as Google through remarketing for display advertising); however, SHG does not permit such companies to collect personal information related to users. This means that anonymity is guaranteed and personal data will not be used by other Websites or marketing databases.


Cookie Policy: What are cookies and what are they used for?

Cookies were created in 1994 by Lou Montulli, an employee of Netscape, as a solution to the problems caused by the fact that websites could not identify computers that were accessing them. Cookies are labels assigned to devices, and one of their important functions is to tell the website whether two requests come from the same device or from two different devices. Cookies are saved to the hard drive or memory of the visitor’s computer. A cookie is a small file that is sent to the browser and saved on your device when you visit a Website. Cookies allow the Website to function correctly and improve its performance, as well as giving information to the Website owner for statistical or advertising purposes, mainly to personalize the user’s navigation experience by remembering preferences and navigation modes. Cookies can be linked to the device’s ID, notifying the website when the user returns. Many Websites, including this one, use them. Cookies tell us how often you visit each page, so that we know what information may be of interest to you. We are then able to offer you more content that is relevant to you and less that is unlikely to interest you. Cookies help the Website to be more efficient and to remember preferences and user names, register products and services, and personalize pages.

If you do not register with SHG and sign in, then the only thing that the server knows is that somebody with that cookie has returned to visit us. That’s all.


So what cookies does SHG use and for what purposes?

SHG uses various types of cookies and related technologies, each of which has a specific function. We give you this information as part of our commitment to notify you of recent changes to the law and to ensure clarity with regard to privacy issues on our Website.

To optimize the functioning of the website by personalizing it to your preferences and to ensure that the online purchasing system works correctly, your computer, tablet or mobile device should be set to accept cookies. Our guide to the use of cookies gives information about the type of cookies used and how to manage, control and disable them.


Types of cookies

On the SHG Website, we use cookies to save the items in your basket, remember your details when you return to the Website, and optimize your online experience. For example, cookies allow us to personalize certain sections of the Website to match your preferences, display targeted offers, and identify and resolve errors.

Cookies will not damage your device. We do not generally use cookies to save personal information or details that identify you. When we do, we acquire the information directly from you, for example when you enter details on the Website, and we use them only for the purposes indicated in our guide to cookies and our privacy guide. All the information that we acquire through the use of cookies is kept secure.

We also collaborate with selected companies which can install cookies on your device when you visit our Website. These companies use the information from the cookies to display offers of products or services that may interest you.

We do not have access to or control of the cookies used by our affiliated companies. We do not share the personal information that we collect, such as names, phone numbers or addresses, with these companies, except as described in our privacy guide.


Navigation cookies

These cookies allow the Website to function correctly and allow you to view the content on your device. They recognize the country that you are connecting from and set the Website to the relevant language. If you are a registered user, they recognize you and allow you to access the services offered in members’ areas. Navigation cookies are essential to the functioning of the Website.


Functional cookies

These cookies recognize you when you return to the Website. They allow you to save your information if you wish, so that you do not have to enter it every time you visit. (These are the “remember me” cookies.)

If you have added items to your basket and closed your session without completing the purchase or removing the items, these cookies save the items for a limited period so that you can continue shopping the next time you access the Website.

Functional cookies are not essential to the functioning of the Website, but they make navigation easier.


Analytics cookies

These cookies analyze the way users navigate the Website.

The data is anonymous and is used for statistical purposes only. These cookies are installed by a service provider on the browser or on the device used to access the Website. SHG uses certain third-party services which install their own cookies completely independently.


First- and third-party marketing and profiling cookies

These cookies create a profile of the user in order to display adverts that match the user’s preferences or to improve the navigation experience. We use them to show you products that might interest you or products similar to ones you have already viewed. Third-party cookies are cookies used on our Website by our partner companies. They make it possible to retarget, i.e. offer you our products through affiliated Websites. We have no control over the information provided by third-party cookies and we do not have access to the information. It is controlled entirely by third parties as described in the privacy policies.


Social Network cookies

These cookies allow your social network account to interact with our Website, for example by allowing you to give feedback or share the Website with your friends. Social network cookies are not essential to navigation.


Managing cookies: how can I disable cookies and manage my preferences?

Most browsers allow you to change the settings for accepting, controlling and disabling cookies. Remember, however, that disabling navigation or functional cookies can cause the Website to malfunction and/or limit the services available.


You may choose to disable at any time some or all of the cookies. The browser may also be set as stated hereunder to indicate the cookies saved in the terminal and request whether or not to accept them (on a case by case or overall basis). However, disabling all cookies shall prevent you from using the SHG Website.


  • Internet Explorer: Click on the Tools button, then on Internet Options. In the General tab, choose Browsing history, click on Then click Select files and select the cookie(s) you wish to disable. Then close the window containing the list of cookies and click twice on OK to return to internet.
  • Firefox browser: Click on the Firefox Menu icon, then on the Tools button, then Options; in the window that appears, select Privacy and collect Remove Specific Cookies. Select the cookies you wish to disable then remove them.
  • Safari: Click on the Settings button, then on In the window that appears, choose Privacy/Security and click on Show Cookies. Select the cookies you wish to disable then click on Delete or Delete All.
  • Chrome: Click on the Google Chrome menu, then At the bottom of the page, click on Advanced Settings. In the Privacy section, click on Content Settings. To disable cookies: Select Block Websites from storing any data; then click on Cookies and Website data then move the mouse over the Website which created the cookie, and click on X in the right corner, or click on Remove All.

For more information on cookies and to manage your preferences for third-party profiling cookies, see or

To disable analytics cookies and to prevent Google Analytics from collecting your navigation data, you can download the additional component that allows you to deactivate Google Analytics:


Accepting and refusing cookies

By closing the information banner about cookies, continuing to use the Website, clicking anywhere on the page, or scrolling up or down, you automatically accept SHG Cookie Policy, and cookies will be used during your visit. If you leave the Website, any cookies already installed on your browser will remain there, but they will no longer be read or used by SHG unless you later accept the Cookie Policy. These cookies can be removed at any time using the method described in the aforementioned paragraph.


Granting or refusing consent for your data to be processed

The updated list of persons responsible for data processing referred to in this guide can be consulted at the SHG headquarters: SATO HOLDING GROUP Ltd., Office 113, 2nd Floor, Medine Mews, Chaussee Street, Port Louis, Mauritius. The rights may be exercised by sending an email to the address:


Policy Update

We will need to change this privacy policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do change the policy, we will make sure to notify you about such changes, where required. A copy of the latest version of this Privacy Policy will always be available on this page.


How you can contact us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our Data Protection Officer in writing at:



Terms of use

The access and use of the website “ (“Website”) is subject to the acceptance, on behalf of the user, of the following conditions (“Conditions”) and applicable laws. By accessing and consulting the Website, the user accepts, without limitations or reservations, the Conditions specified below. If the Conditions are not accepted, the user will not be able to access the Website. The Website is the property of SATO HOLDING GROUP Ltd. (in the following named “SHG”), a company based at the following address: Office 113, 2nd Floor, Medine Mews, Chaussee Street, Port Louis, Mauritius.


Limitations to the use of content and information published on the Website.

All information and content published on the Website (“Information”) is protected by copyright or by other intellectual property rights and, except where indicated, cannot be used, neither in full nor in part, nor be copied, reproduced, transferred, published nor distributed in any way without the prior written consent of SHG. The user can download and/or print the information exclusively for personal use and for non-commercial use. In any case, the user cannot distribute, edit, transmit, reuse, send or use the information, therein including texts, images, contents as well as software possibly present on the Website, for advertising or business purposes without the prior written authorization of SHG.

Brands, logos and any other distinctive sign which appears on the Website are the property of SHG or its business partners and cannot be used in any way or form or by any means without the prior written consent of SHG. In particular, the registered name “SATO HOLDING GROUP Limited”, as with any other distinctive sign which contains the SHG brand, cannot be in any way used as a domain name or as part of one, for third party Websites, without the prior written consent of SHG.

If any violation of intellectual property rights is found, it is possible to submit a report to SHG at the following email address:


Limitations of liability

SHG will strive to publish precise and updated information on the Website. Nevertheless, there is no guarantee that the use of information does not violate the rights of third parties, nor that the information is free of errors, is exact, is complete or updated. Under no circumstances will SHG be held responsible in any way for any negative consequences, damages or losses, deriving or related to use of the Website and Information.


Websites, links and third parties website contents

SHG cannot check the content of third party websites or of external pages to which the Website could be in some way connected and does not assume any responsibility for materials and information shown on such websites in respect to those which SHG has a link to. Connecting to external pages from the Website is the responsibility of the user. Connection through link to other websites does not implicate in any way that SHG has a collaboration or affiliation with the third-party holders of these websites.


Information sent by users

Any information, content or material sent to the Website (including uploaded files, data, questions, comments, suggestions or other) will always be kept confidential. The user guarantees to hold SHG harmless from any action, request, or demand put forward by third-parties in relation to the use of such material.


User Registration

Each user can register on the Website, by inserting their data on the appropriate registration form if the client intends to proceed to the purchase of products and services sold through the Website. The user guarantees SHG that information provided during registration is current, sincere and correct, and will undertake to notify SHG of any variation in data regarding the registration. Notification must be carried out by editing the personal account. In the event that SHG should believe that the information is not correct, or for any reason believes that such a measure is justified, it will be able to deny access to the Website or suspend the user’s account.


Further Restrictions

Only connection to the home page of the Website is permitted to third parties. Under no circumstances is so-called deep linking permitted without the prior written authorization of SHG.

Framing of the Website or parts of it by third parties is not permitted, nor is the use of any other medium which can lead users to believe that the Website contents are available to third parties. The inclusion of parts of the Website on third-party websites unknown to SHG is also forbidden.

Any request for connection to the home page of the Website or to any other section, page or content can be sent to the following address

SHG will give authorization for the activation of the link to the Website at its own discretion, free of charge and in a non-exclusive manner.

SHG has the right to edit the present conditions at any time. The user is tied to such modifications and must therefore periodically consult this page to verify the content of the Conditions to which they are tied.


Last updated – May 22, 2018